Background
Text messaging serves as an additional communication channel for Employ Milwaukee, Inc., enabling outreach to job seekers, participants, employers, and the public. For the purposes of this document, mass text messages are defined as messages sent to a predetermined group of individuals with whom the sender does not engage in regular, personal communication. Additionally, text messaging may be used to deliver targeted messages to individual participants. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories mentioned herein exclude text messaging originator opt-in data and consent; this information will remain confidential and will not be shared with third parties.
Guiding Principles
Text messaging is a vital communication tool for Employ Milwaukee to ensure participants receive timely and relevant information. To maintain the program’s effectiveness, Employ Milwaukee limits the volume of text messages to prevent individuals from opting out due to overuse.
Subscriber-shared mobile information remains confidential and is used solely by Employ Milwaukee representatives to assist the subscriber. Employ Milwaukee does not share phone numbers with external entities. Note that other departments or organizations within Employ Milwaukee may collect and use information differently than outlined here. Subscribers are encouraged to review Employ’s Milwaukee Privacy Policy and any other relevant electronic service or website policies.
Scope
This procedure applies to all mass text messages sent by Employ Milwaukee or any authorized employee acting in their professional capacity. The frequency of messages may vary.
Categories of Messages
Employ Milwaukee uses text messaging to deliver important services and information to a broad audience. Permitted categories of mass text messages include:
- Event Information and Announcements: Messages notifying individuals about upcoming events, important dates, and relevant updates.
Text messaging will not be used for:
- Repeat reminders of previously sent messages.
- Personal matters (e.g., items for sale).
- Solicitation.
- Solely communicating essential information or announcements. Important messages will also be shared via alternative methods, such as email or printed notices, to ensure all recipients receive the information.
Opt-In/Opt-Out Feature
Subscribing to this service is optional and is intended to provide helpful, participant-focused communications.
Users can opt out of receiving text messages at any time by:
- Texting "STOP" or "STOP ALL".
- To leave a specific textword group, text "STOP" followed by the textword group name (e.g., text "STOP program").
Upon opting out, users will no longer receive messages from Employ Milwaukee unless they re-subscribe.
Help and Support
For assistance, text HELP or email info@employmilwaukee.org. Message frequency may vary. Standard message and data rates may apply.
Costs
Any costs associated with receiving text messages are the responsibility of the recipient. Employ Milwaukee does not charge for this service, but message and data rates may apply depending on the recipient’s wireless carrier.
Coverage
Employ Milwaukee supports SMS text messaging in the United States and Canada.
Supported U.S. carriers include:
AT&T, Verizon Wireless, Sprint, T-Mobile, Alltel, Boost Mobile, Virgin Mobile, Cricket, U.S. Cellular, and numerous regional carriers.
Supported Canadian carriers include:
Bell (including NorthernTel, Solo Mobile, and Telebec), Fido, Rogers, Telus (including Koodo Mobile and Public Mobile), SaskTel, Videotron, Virgin Mobile, and Wind.
Employ Milwaukee also supports MMS messaging through U.S. carriers AT&T, Verizon Wireless, Sprint, and T-Mobile.